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IVR (Interactive Voice Response)

Automate your incoming calls with interactive voice response

IVR

Thanks to the IVR your customers will be able to interact when they call your company by phone. The Afilnet IVR system allows you to create call flows that interact with the user to through voice recognition as well as actions.

Our interactive voice system offers you great advantages, as it allows you to interconnect calls to your company, making inquiries to your company's database or software during the call process, offering the possibility of providing relevant information to its customers.

See available virtual numbers

IVR service features

Unlimited call reception Receive as many calls as you want, the numbers allow you to receive as many calls as you want.	Pay per second Pay only for the seconds of call received. No call establishment costs
Detailed Statistics Know in detail all the calls received, duration, origin and cost of each call	Call flow Automate and program action-based telephone actions in your virtual number.
Global coverage We have virtual numbers in many countries of the world.	Speech recognition Our IVR system recognizes the voice and performs actions with the voice commands you define

Try Afilnet for free!

You are just one step away from changing your company's communication forever, from today you will capture and retain your customers better thanks to Afilnet services.

Bulk SMS · Email Marketing · Social network · Instant messaging · Virtual phone numbers · and much more

IVR Guide

WHAT IS IVR?

The Interactive Voice Response (IVR) system consists of a telephone service capable of receiving calls and interacting with the user through voice recordings and response recognition. This system offers and receives information, allowing users access to information services or other consultation operations.

WHAT CAN I USE IVR FOR?

Voicemail . Have a voice mailbox where your clients can leave messages or recordings

Information services . Offer an information channel based on user interaction

Virtual switchboard . Establish an action-based switchboard with automated response

Account management . Allow to make transactions, modifications, contracts through voice

WHAT DO I NEED TO MAKE USE OF THIS SERVICE?

In order to perform IVR, you will need to hire a virtual number that supports voice reception, and create an action-based call flow.

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