WHAT IS IVR?
The Interactive Voice Response (IVR) system consists of a telephone service capable of receiving calls and interacting with the user through voice recordings and response recognition. This system offers and receives information, allowing users access to information services or other consultation operations.
WHAT CAN I USE IVR FOR?
Voicemail . Have a voice mailbox where your clients can leave messages or recordings
Information services . Offer an information channel based on user interaction
Virtual switchboard . Establish an action-based switchboard with automated response
Account management . Allow to make transactions, modifications, contracts through voice
WHAT DO I NEED TO MAKE USE OF THIS SERVICE?
In order to perform IVR, you will need to hire a virtual number that supports voice reception, and create an action-based call flow.