Online satisfaction surveys and forms
Design questionnaires to collect opinions, requests, assessments and operational data with adaptable questions, structured responses and complete management in Afilnet Cloud.
- Multiple question types and validation
- Conditional logic and required fields
- Public, OTP or external authentication access
- Responses, statistics and export
Turn every response into structured, usable information
The survey remains an editable Afilnet Cloud service and every submission stays linked to its definition, rules and publication period.
An online survey combines questions, fields, validation and design to collect information consistently. Use it to measure satisfaction, capture requests, run assessments or gather data for an internal process.
The questionnaire can be edited and reused without separating the work from its results. Individual responses, aggregate data, exports and supported events remain associated with the service.
Configurable inputs
Questions, response types, conditions, validation, design, access and publication dates.
Structured results
Individual responses, aggregate data, completion status and exports ready for analysis.
Continuity in Cloud
The form remains editable and reusable while responses stay available in the account.
A flexible builder for real questions and processes
Adapt the journey to the information you need, validate each submission and decide how to identify participants and use the results.
Flexible question builder
Combine text, selection, rating, date, file and structured data fields in the order your process needs.
Conditional logic
Show or hide questions based on previous answers to create shorter, more relevant journeys.
Validation and required data
Control required fields, accepted formats, ranges and rules before accepting a response.
Design and publication
Configure styles, introduction, final messages, publication dates and a shareable URL.
Controlled participation
Use public access, OTP or external authentication and apply response or participant limits.
Responses and integrations
Review submissions, consult statistics, export data and send supported events to connected systems.
From an information need to usable responses
The service separates design, publication and analysis so each response arrives validated and ready for the next step.
- 01
Define the information
Turn the objective into questions, response formats, required fields and validation rules.
- 02
Design each journey
Add conditions, access control, visual identity and messages suited to the audience.
- 03
Publish and collect
Open the survey for the required period and receive responses through its public URL.
- 04
Review and connect
Filter submissions, analyse results, export structured data and activate supported integrations.
Surveys and forms for every stage of the relationship
The same builder adapts questions, access and result handling to each objective.
Customer satisfaction
Combine comparable ratings with conditional comments to understand strengths and areas for improvement.
Lead capture
Request company, need and contact details before sending the opportunity to the right team.
Requests and support
Collect incidents, files and required data to classify and address every request.
Product and research
Validate ideas, gather preferences and explore relevant answers with conditional questions.
Training and assessment
Create questionnaires, assessments and follow-up forms for courses, sessions or activities.
Internal processes
Collect identified responses from staff, partners or authorised groups during a defined period.
Survey, vote or event: choose according to the result you need
Each participation service solves a different interaction in Afilnet Cloud.
| Need | Recommended service | Why |
|---|---|---|
| Multiple questions, fields or conditions | Surveys and forms | Validate, branch, identify participants and export structured responses. |
| One choice with options and results | Polls and voting | Simplifies a single-question decision and controls result visibility. |
| Attendee registration, dates and capacity | Events and registration | Manages capacity, attendees, waiting lists and event-specific data. |
Ask only what each participant needs to answer
Conditional rules adapt the form according to previous answers, allowing one survey to provide different journeys without irrelevant fields.
Required fields, formats, ranges and other rules are checked before submission, improving data quality at the source.
View landing pages- Text, selection, rating, date and file fields
- Required questions and accepted formats
- Branches and conditions based on answers
- Final messages adapted to each journey
Control who responds and where the information goes next
Publish an open form or require OTP or compatible external authentication, as well as limiting dates and participation.
Responses remain in the owner account and can be reviewed, exported or communicated through supported events to CRM, support, analytics and internal processes.
View automation- Public or identified access
- Response windows and limits
- Centralised submission review
- Export and supported events
Distribute the survey and connect its results
Combine the form with Afilnet Cloud, communication channels and other interactive services.
Afilnet Cloud
Keep forms, resources and results in one environment.
Explore Afilnet CloudBulk SMS
Send the survey link directly to the mobile phone.
View bulk SMSWhatsApp Business
Share the questionnaire in an authorised conversation.
View WhatsApp BusinessPolls and voting
Use a shorter interaction when you only need one choice.
View pollsEvents and registration
Collect attendees and manage capacity when the goal is an event.
View eventsCharacteristics of the survey service
Surveys
Unlimited Questions/Answers
Different question formats
Detailed information
Joint Statistics
Integrate data collection into your company processes
Afilnet can help define and distribute the questionnaire and connect responses to your current channels and systems.
Applications related to this service
Satisfaction surveys after a purchase or service
Collect feedback with Afilnet Cloud surveys after a purchase, appointment or service visit and use responses to improve customer service.
- Feedback after a purchase
- Opinions after appointments or service visits
- Evaluation of customer service
- Surveys by service stage
- Location and period comparisons
- Analysis of exported responses
Conference: registration and attendee communications
Publish the event, manage registrations and capacity, communicate changes and collect post-event feedback.
- Registration and place allocation
- Event reminders and changes
- Attendee surveys
- Companions and waiting lists
- Calendar and event information
- Attendee documentation
HR: workplace climate survey
Collect feedback on work experience with clear access, privacy and analysis criteria.
- Employee experience feedback
- Opinions on organisation and resources
- Follow-up on internal improvements
Customer service: complaints and follow-up
Collect structured information, organise team contact and evaluate service when the case closes.
- Recording the reason for an enquiry
- Clarifications and case follow-up
- Service feedback at closure
- Return requests
- Warranty enquiries
- Structured incident collection
Internal training: session registration and evaluation
Coordinate training groups, places and invitations and collect feedback for each session.
- Training session registration
- Invitations and reminders
- Session evaluation
- Presentations and audiovisual resources
- Session documentation
- Evaluation and reuse of materials
Market research and product validation
Explore needs and preferences before launching a product or service through surveys, forms and polls.
- Audience needs
- Compare proposals
- Pre-launch decisions
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Frequently asked questions about satisfaction surveys
Questions, validation, access, publication, responses and integration.
What response types can I include?
Combine text, selection, rating, date, file and other structured fields according to the information you need.
Can the survey adapt its questions to each participant?
Yes. Conditional rules show or hide questions based on previous answers and create different journeys.
Can I require fields and validate their format?
Yes. Define required fields, accepted formats, ranges and rules that must pass before submission.
Can responses be anonymous or identified?
Yes. Use public access or require OTP or compatible external authentication when you need to identify or limit participants.
Can I limit dates or response volume?
Yes. Configure publication periods and apply response or participant restrictions according to the journey.
Can I edit and reuse the questionnaire?
Yes. The survey remains an editable Afilnet Cloud service and can be reused while its responses remain available.
How is a survey shared?
It has a public URL you can share directly or distribute through compatible Afilnet pages and channels.
How can I analyse responses?
Review individual submissions, consult aggregate data and statistics, and export structured information for analysis.
Can I connect responses to other systems?
Yes. Exports and supported events can send validated responses to CRM, support, analytics or internal processes.
How does a survey differ from a vote?
A survey supports multiple questions, formats, validation and conditional journeys. A vote focuses on one question with options and results.