Create your live support chat for your website in minutes
- Cross-platform, Compatible with all platforms.
- chat bot, Automate your chat conversations.
- API, Connect with the conversations of your customers by API.
- Contacts, Import your contacts and synchronize your data easily.
Web Chat Service for companies
Discover the benefits of our Web Chat service
Our Web Chat service offers you a multi-agent chat solution that allows you to respond via chat to all your customers in a centralized way, allowing you to synchronize all the messaging services in one.
The Afilnet chat service allows you to:
- Receive and send messages to clients who connect to your website
- Send and receive all types of files (Images, Audio, Video, Documentation, etc.)
- Send services connected to the cloud (Surveys, Signature of contracts)
- Chat from the same platform with Telegram clients, WhatsAPP, etc.
- Create unlimited departments and operators for your Web Chat. Organize your customer service infrastructure in minutes.
- Organize incoming conversations by departments or operators, assign an operator and transfer conversations in real time .
- Our chat platform allows you to receive notifications related to the chats received in your Web Chat.
- Notify received and unanswered chats in an allotted time
- Notify the operator when a chat conversation is assigned to you
Technical & commercial support
We are here to help you implement the Web Chat service in your company. Connect with us through Chat, request a call or schedule a video conference with our team.Contact with Afilnet
Our Web Chat solutions
Tools to enhance chat support
Attach cloud services with one click
Afilnet allows you to easily create cloud services from the cloud service manager .
We offer you all kinds of services tailored to your needs that allow you to enhance the communication capacity of your company through Chat.Cloud services
Files hosted in the cloud
Our Chat platform is connected to our cloud hosting service, which will allow you to upload and share all kinds of files.
Upload images, documents, audios or videos and share them via Web Chat in seconds, WhatsAPP, Facebook or Telegram.Cloud Hosting
Automate support for your business
Our ChatBots service will allow you to create automatic dynamic conversations with your customers in an automated way through instant messaging (WhatsAPP, Messenger, Telegram, etc.).
- ChatBots as a first line of support
- Allows thousands of simultaneous conversations
- Create response flows to guide your users
- Use of GPT-3 for the creation of advanced ChatBots
Automate processes by Chat
We help your customers connect with your company's business processes through Chat.
Some examples are:
- Send payments to other people
- Pay outstanding bills
- Hire or renew services
- Modify personal data or a user account
- Perform actions related to your company's business processes