Solutions for Electronic Commerce
Automate confirmations, order tracking, support and campaigns to guide customers throughout the purchase journey.
Communications that fit the industry workflow
Choose channels and automation based on urgency, traceability, context and the action expected from the recipient.
Order status notifications
Afilnet provides plugins for the main ecommerce platforms and offers free advice on the integration of notifications in your online store .
View capabilityWeb Chat Support
We offer you a Web Chat solution that will allow you to provide chat assistance to your customers from your virtual store.
View capabilityMarketing Automation
Our system will allow you to create marketing flows that will send commercial notifications to your clients automatically.
View capabilityA clear path from use case to outcome
The solution is built around the real process, not around a single channel.
- 1
Define the moment
Identify the event, audience, consent and expected outcome.
- 2
Design the journey
Combine channels, content, rules and delivery alternatives for the context.
- 3
Measure and improve
Review deliveries, responses and conversions to optimise the next send.
The building blocks for your solution
Services and tools that can work separately or together in one flow.
Applications related to this service
SMS campaigns and promotions
Communicate offers, news and sales opportunities with SMS campaigns targeted to the contacts relevant to each offer.
- Seasonal or segmented promotions
- Product news and availability
- Customer reactivation and follow-up
Customer coupons and promotional codes
Prepare Afilnet Cloud promotions and distribute coupons or codes by SMS for campaigns, stores and customer loyalty actions.
- Coupons for new purchases
- Store-specific promotions
- Campaign-linked promotional codes
- Individual promotional codes
- Welcome and repeat-purchase incentives
- Assignment and redemption tracking
Satisfaction surveys after a purchase or service
Collect feedback with Afilnet Cloud surveys after a purchase, appointment or service visit and use responses to improve customer service.
- Feedback after a purchase
- Opinions after appointments or service visits
- Evaluation of customer service
- Surveys by service stage
- Location and period comparisons
- Analysis of exported responses
CRM: clean phone data before a campaign
Classify numbers with HLR Lookup before sending and distinguish temporary issues from permanent errors.
- List checks before campaigns
- Network information updates
- Classification of number issues
Visual product and service catalogues
Present products, properties, accommodation and collections through image sliders, organised information and enquiry forms.
- Products and collections
- Properties and accommodation
- Enquiries and visits
Customer service: complaints and follow-up
Collect structured information, organise team contact and evaluate service when the case closes.
- Recording the reason for an enquiry
- Clarifications and case follow-up
- Service feedback at closure
- Return requests
- Warranty enquiries
- Structured incident collection
Find Afilnet applications
Choose business type, department, industry or objective. Each tab has its own search and filters.
Afilnet for document organisation
Organise, prepare and share documents with Afilnet Cloud applications for team libraries, controlled delivery, document packs and digitisation.
Afilnet for content creation
Create images, video, audio and campaign materials with Afilnet Cloud. Explore applications for sales content, training and visual projects.
Afilnet for Retail and ecommerce
Afilnet for Retail and ecommerce. Practical applications: acquisition and sales, customer service and experience, operations and coordination, people and training, access and data quality, certified communications, documents and productivity, content and creativity.
Afilnet for Franchises
Afilnet for Franchises. Practical applications: acquisition and sales, customer service and experience, operations and coordination, people and training, documents and productivity, content and creativity.
Afilnet for Distributors and wholesalers
Afilnet for Distributors and wholesalers. Practical applications: acquisition and sales, operations and coordination, people and training, certified communications, documents and productivity, content and creativity, access and data quality.
Afilnet for Marketing
Afilnet for Marketing. Practical applications: acquisition and sales, customer service and experience, operations and coordination, access and data quality, documents and productivity, content and creativity.
Afilnet for Sales
Afilnet for Sales. Practical applications: acquisition and sales, customer service and experience, operations and coordination, documents and productivity, content and creativity.
Afilnet for Customer service
Afilnet for Customer service. Practical applications: customer service and experience, operations and coordination, documents and productivity, content and creativity.
Afilnet for Operations
Afilnet for Operations. Practical applications: operations and coordination, people and training, documents and productivity, access and data quality.
Afilnet for Maintenance
Afilnet for Maintenance. Practical applications: customer service and experience, operations and coordination.
Afilnet for Human Resources
Afilnet for Human Resources. Practical applications: people and training, documents and productivity.
Afilnet for Finance
Afilnet for Finance. Practical applications: acquisition and sales, operations and coordination, certified communications, documents and productivity.
Afilnet for Administration
Afilnet for Administration. Practical applications: customer service and experience, operations and coordination, people and training, certified communications, documents and productivity, access and data quality.
Afilnet for Legal
Afilnet for Legal. Practical applications: acquisition and sales, operations and coordination, certified communications, documents and productivity.
Afilnet for Technology
Afilnet for Technology. Practical applications: customer service and experience, operations and coordination, people and training, access and data quality, content and creativity, documents and productivity.
Afilnet for Security
Afilnet for Security. Practical applications: customer service and experience, operations and coordination, people and training, access and data quality, certified communications.
Afilnet for Quality
Afilnet for Quality. Practical applications: customer service and experience, people and training, documents and productivity, operations and coordination.
Afilnet for Training
Afilnet for Training. Practical applications: operations and coordination, people and training, documents and productivity, content and creativity.
Afilnet for Management
Afilnet for Management. Practical applications: operations and coordination, people and training, certified communications, documents and productivity, acquisition and sales, content and creativity.
Afilnet for Purchasing
Afilnet for Purchasing. Practical applications: acquisition and sales, operations and coordination, certified communications, documents and productivity, people and training.
Afilnet for Retail and ecommerce
Afilnet for Retail and ecommerce. Practical applications: acquisition and sales, customer service and experience, operations and coordination, people and training, access and data quality, certified communications, documents and productivity, content and creativity.
Afilnet for Increase sales
Afilnet for Increase sales. Practical applications: acquisition and sales, documents and productivity, content and creativity.
Afilnet for Build loyalty
Afilnet for Build loyalty. Practical applications: acquisition and sales, customer service and experience, operations and coordination.
Afilnet for Improve service
Afilnet for Improve service. Practical applications: customer service and experience, operations and coordination, documents and productivity, content and creativity.
Afilnet for Automate operations
Afilnet for Automate operations. Practical applications: customer service and experience, operations and coordination, people and training, access and data quality, documents and productivity.
Tell us which communication you need to solve
We will review the use case, countries, channels and best integration with you.