Solutions for Medical Centers
Reduce no-shows and improve care with appointment reminders, operational alerts, surveys and centralised conversations.
Communications that fit the industry workflow
Choose channels and automation based on urgency, traceability, context and the action expected from the recipient.
Appointment Reminder
Afilnet allows you to send appointments in a simple, fast and even automated way.
View capabilityCertified Medical Communications
Certified Email is the best way to send documentation through email that needs to be certified.
View capabilityChat patient support
Our platform allows you to create multiple departments and operators that will allow you to serve your patients in a more personalized way.
View capabilityA clear path from use case to outcome
The solution is built around the real process, not around a single channel.
- 1
Define the moment
Identify the event, audience, consent and expected outcome.
- 2
Design the journey
Combine channels, content, rules and delivery alternatives for the context.
- 3
Measure and improve
Review deliveries, responses and conversions to optimise the next send.
The building blocks for your solution
Services and tools that can work separately or together in one flow.
Applications related to this service
SMS campaigns and promotions
Communicate offers, news and sales opportunities with SMS campaigns targeted to the contacts relevant to each offer.
- Seasonal or segmented promotions
- Product news and availability
- Customer reactivation and follow-up
Customer coupons and promotional codes
Prepare Afilnet Cloud promotions and distribute coupons or codes by SMS for campaigns, stores and customer loyalty actions.
- Coupons for new purchases
- Store-specific promotions
- Campaign-linked promotional codes
- Individual promotional codes
- Welcome and repeat-purchase incentives
- Assignment and redemption tracking
Satisfaction surveys after a purchase or service
Collect feedback with Afilnet Cloud surveys after a purchase, appointment or service visit and use responses to improve customer service.
- Feedback after a purchase
- Opinions after appointments or service visits
- Evaluation of customer service
- Surveys by service stage
- Location and period comparisons
- Analysis of exported responses
Find Afilnet applications
Choose business type, department, industry or objective. Each tab has its own search and filters.
Afilnet for Clinics and medical centres
Afilnet for Clinics and medical centres. Practical applications: acquisition and sales, customer service and experience, operations and coordination, people and training, certified communications.
Afilnet for Marketing
Afilnet for Marketing. Practical applications: acquisition and sales, customer service and experience, operations and coordination, access and data quality, documents and productivity, content and creativity.
Afilnet for Sales
Afilnet for Sales. Practical applications: acquisition and sales, customer service and experience, operations and coordination, documents and productivity, content and creativity.
Afilnet for Customer service
Afilnet for Customer service. Practical applications: customer service and experience, operations and coordination, documents and productivity, content and creativity.
Afilnet for Operations
Afilnet for Operations. Practical applications: operations and coordination, people and training, documents and productivity, access and data quality.
Afilnet for Maintenance
Afilnet for Maintenance. Practical applications: customer service and experience, operations and coordination.
Afilnet for Human Resources
Afilnet for Human Resources. Practical applications: people and training, documents and productivity.
Afilnet for Finance
Afilnet for Finance. Practical applications: acquisition and sales, operations and coordination, certified communications, documents and productivity.
Afilnet for Administration
Afilnet for Administration. Practical applications: customer service and experience, operations and coordination, people and training, certified communications, documents and productivity, access and data quality.
Afilnet for Legal
Afilnet for Legal. Practical applications: acquisition and sales, operations and coordination, certified communications, documents and productivity.
Afilnet for Technology
Afilnet for Technology. Practical applications: customer service and experience, operations and coordination, people and training, access and data quality, content and creativity, documents and productivity.
Afilnet for Security
Afilnet for Security. Practical applications: customer service and experience, operations and coordination, people and training, access and data quality, certified communications.
Afilnet for Quality
Afilnet for Quality. Practical applications: customer service and experience, people and training, documents and productivity, operations and coordination.
Afilnet for Training
Afilnet for Training. Practical applications: operations and coordination, people and training, documents and productivity, content and creativity.
Afilnet for Management
Afilnet for Management. Practical applications: operations and coordination, people and training, certified communications, documents and productivity, acquisition and sales, content and creativity.
Afilnet for Purchasing
Afilnet for Purchasing. Practical applications: acquisition and sales, operations and coordination, certified communications, documents and productivity, people and training.
Afilnet for Healthcare
Afilnet for Healthcare. Practical applications: acquisition and sales, customer service and experience, operations and coordination, people and training, certified communications.
Afilnet for Automate operations
Afilnet for Automate operations. Practical applications: customer service and experience, operations and coordination, people and training, access and data quality, documents and productivity.
Afilnet for Collect feedback
Afilnet for Collect feedback. Practical applications: customer service and experience, operations and coordination, people and training, documents and productivity, acquisition and sales.
Tell us which communication you need to solve
We will review the use case, countries, channels and best integration with you.