Multichannel Chat
Connect with your customers from any chat platform
- Compatible with multiple channels, Our service is compatible with Web Chat, WhatsAPP, Telegram and Facebook Messenger.
- Multiagent, allows you to create and give access to multiple agents.
- ChatBots Integrate a chat bot and offer automated support on any messaging channel.
- Unlimited resources Send emojis, images, videos, audios, surveys, presentations or documents to your clients.
Web Chat Service for companies
Discover the benefits of our Web Chat service
Web Chat
Our Web Chat service offers you a multi-agent chat solution that allows you to respond via chat to all your customers in a centralized way, allowing you to synchronize all the messaging services in one.
The Afilnet chat service allows you to:
- Receive and send messages to clients who connect to your website
- Send and receive all types of files (Images, Audio, Video, Documentation, etc.)
- Send services connected to the cloud (Surveys, Signature of contracts)
- Chat from the same platform with Telegram clients, WhatsAPP, etc.
- Create unlimited departments and operators for your Web Chat. Organize your customer service infrastructure in minutes.
- Organize incoming conversations by departments or operators, assign an operator and transfer conversations in real time .
- Our chat platform allows you to receive notifications related to the chats received in your Web Chat.
- Notify received and unanswered chats in an allotted time
- Notify the operator when a chat conversation is assigned to you
Compatible with your Software
Afilnet is compatible with many applications, you can connect your website, online store, CRM, ERP or any software simply and quickly.
If you can't find your software we can help you integrate with our API.
Technical & commercial support
We are here to help you implement the Web Chat service in your company. Connect with us through Chat, request a call or schedule a video conference with our team.
Contact with Afilnet
Our Web Chat solutions
Tools to enhance chat support
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Cloud Services
Send cloud services to your customers via chat simply and quickly
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Cloud Connected
Store all files centrally in our cloud service
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chat bot
Automate your company's technical support by instant messaging
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Automated Processes
Automate processes with your customers thanks to instant messaging
Cloud Services
Attach cloud services with one click
Afilnet allows you to easily create cloud services from the cloud service manager .
We offer you all kinds of services tailored to your needs that allow you to enhance the communication capacity of your company through Chat.
Cloud services
cloud storage
Files hosted in the cloud
Our Chat platform is connected to our cloud hosting service, which will allow you to upload and share all kinds of files.
Upload images, documents, audios or videos and share them via Web Chat in seconds, WhatsAPP, Facebook or Telegram.
Cloud Hosting
chat bot
Automate support for your business
Our ChatBots service will allow you to create automatic dynamic conversations with your customers in an automated way through instant messaging (WhatsAPP, Messenger, Telegram, etc.).
- ChatBots as a first line of support
- Allows thousands of simultaneous conversations
- Create response flows to guide your users
- Use of GPT-3 for the creation of advanced ChatBots
Automated Processes
Automate processes by Chat
We help your customers connect with your company's business processes through Chat.
Some examples are:
- Send payments to other people
- Pay outstanding bills
- Hire or renew services
- Modify personal data or a user account
- Perform actions related to your company's business processes
Our service supports
