Make bulk SMS campaigns, send alerts, appointments or notifications through SMS.
Send messages via automated digital voice calls to any phone number in the world.
Send SMS with certified content, valid as reliable evidence.
Send SMS from your email account, in the same way that you send an email
Run Email Marketing campaigns, automate campaigns and connect with email in an advanced way
Send certified communications with Certified Email from your email account
SMTP server to send emails optimized to enhance your Email Marketing campaigns
Create landing pages for your email campaigns and attract new customers
Create contracts and send them through any channel, sign contracts by handwriting
Generate and send single-use passwords through any channel
Increase the security of your applications by implementing double user authentication
Connect your business with WhatsAPP. Send notifications and talk to your customers
Automate Chat conversations with your customers using chat bots.
Connect with new clients thanks to our Web Chat service
Carry out a quality survey and know the opinion of your customers
Loyalty your customers by sending personalized discount coupons.
Automate Marketing Campaigns and automatically gain loyalty
Generate QR codes completely free of charge from any URL.
Crea landing pages gracias a nuestro editor de landings y envíelas por SMS, Email o usela como desee.
Generate a WhatsAPP web chat for your website compatible with all platforms
Create gorgeous custom forms and legally build databases for your marketing campaigns
Envíe SMS desde su Software con nuestra API
Send Certified SMS, check delivery status and download certificates using our API.
Realice llamadas de forma automática desde su Software
Send and automate the sending of emails through API, connect your software with Email Marketing
Connect with your customers using WhatsAPP through API
Manage the Chat system from API. Access or reply to conversations from our API.
WhatsApp is a free instant messaging application for smartphones, acquired by Facebook in 2014. It is the most widely used communication app in the world. WhatsApp enables to send and receive messages via the Internet and mobile data, as well as images, videos, audios, audios, documents, locations, stickers, etc. There are companies that use WhatsApp to communicate with their customers, in its special version dedicated for professional use and known as WhatsApp Business API for companies.
WhatsApp Business API version is intended for companies and in this article we give you all the details of the service and how you can request it. Firstly, it is imperative that your brand or organization complies with WhatsApp's commerce policies.
There is WhatsApp Messenger, WhatsApp Business and WhatsApp Business API. "API", as its acronym indicates, stands for Application Program Interface.
WhatsApp Business is a free app very similar to WhatsApp Messenger for Android and Apple. It allows small and medium businesses to communicate instantly with their customers. This, like the previous one, also has WhatsApp Web, so you can contact your customers by computer as well as by phone.
The WhatsApp application is so widely used that it has not taken long for it to reach the work sector. 85% of people in the world use the application several times a day and spend an average of 2 hours a day on it.
The main reason why it was decided to create WhatsApp Business was to release all the spam that was produced in WhatsApp chats and thus create a Business version for professional use only.
A very important aspect is that it is NOT possible to send promotional messages or advertising to the customer database directly through WhatsApp. If this were to happen, the customer has the option to block the profile of any company easily if it were to be considered spam.
On the other hand, it is also not possible to send messages in WhatsApp in bulk. Nor is it allowed to register the same phone number in two accounts at the same time. You can only use one with a profile.
To offer the WhatsApp Business API service, it is necessary to be registered as a WhatsApp partner. That is, it is not a service that can be requested directly to WhatsApp, but can only be offered by a registered partner. Afilnet works as a WhatsApp partner, offering this service to its customers.
This service works in a more professional and extensive way than the free version of WhatsApp Business as it allows you to connect directly to the WhatsApp API, so that you can scale the communication with your customers through automation.
With the WhatsApp Business API, companies can perform integrations with other CRM or ERP, use analytics software and allow a team of human agents to manage tickets coming from WhatsApp.
Access to the WhatsApp Business API service is restricted or limited. WhatsApp Business API can only be used when your company is accepted by WhatsApp to use the Business version.
Afilnet helps you in the process of acceptance and integration of WhatsApp Business for your business, acting as a certified partner.
As mentioned above, promotional or advertising use is NOT allowed in WhatsApp Business. Instead, it is a service indicated for support and customer service. With it you can perform actions such as the following:
As mentioned above, the WhatsApp Business API service only allows sending predefined templates. It is imperative that the customer who is going to receive the messages has activated the permission to receive the messages. These messages consist of notifications addressed to support or customer care and may include:
Message templates, images, audio and documents are supported in messages, in a maximum of 4096 characters.
For more information on how to create messages that you can send in WhatsApp you can access this link. Here you can see the documentation necessary for the parameterization of the messages.
WhatsApp Business charges for messages sent per 24-hour session, i.e. within this time window unlimited messages can be sent. Each 24-hour session is charged as a single conversation. A conversation starts with the first message sent by the recipient or the company. From that moment on, the conversation starts and will be charged after 24 hours. The rates will depend on the country code of the user or company.
The WhatsApp Business platform approves two ways to start conversations with customers:
Afilnet is an omni-channel marketing platform that allows you to communicate with your audience through various channels. Using the WhatsApp Business service in our platform means that you can complement your mailings through other channels such as SMS, Email, Voice Calls, along with WhatsApp. Among the actions you will be able to carry out are:
To request access to the WhatsApp Business API, you must make an API entry request through Afilnet, which acts as a certified partner between WhatsApp and your brand. Your company must be verified with a Meta (Facebook) Business Manager account. We guide you through the entire process.
Within Afilnet you will be able to choose between different virtual numbers dedicated for exclusive use of WhatsApp, based on availability.
You will be able to connect with as many customers as necessary, as long as it is through a previous customer request or under customer authorization.
As we mentioned before, WhatsApp is an application known and used by everyone, every day this application is used to communicate with other people, family or friends.
Using WhatsApp Business at a business level will be an advantage, because people are totally familiar with the app. Your customers will feel comfortable talking via WhatsApp because it is a fast, simple and fluid way to communicate.
Users will perceive your company as more accessible, benefiting from the fact that they will have a quick way to resolve any doubts they may have and immediate assistance. In addition, with the help of automated messages, they will be able to access the chat 24 hours a day, 7 days a week.
Through WhatsApp Business API, companies can improve their processes, operations and deliver excellent personalized customer service.
Using WhatsApp Business in your company is the best way to communicate. This way we can efficiently build customer loyalty and have a closer relationship with them.