Make bulk SMS campaigns, send alerts, appointments or notifications through SMS.
Send messages via automated digital voice calls to any phone number in the world.
Send SMS with certified content , valid as reliable evidence.
Send SMS from your email account , in the same way that you send an email
Run Email Marketing campaigns, automate campaigns and connect with email in an advanced way
Send certified communications with Certified Email from your email account
SMTP server to send emails optimized to enhance your Email Marketing campaigns
Create landing pages for your email campaigns and attract new customers
Create contracts and send them through any channel, sign contracts by handwriting
Generate and send single-use passwords through any channel
Increase the security of your applications by implementing double user authentication
Connect your business with WhatsAPP. Send notifications and talk to your customers
Automate Chat conversations with your customers using chat bots.
Connect with new clients thanks to our Web Chat service
Carry out a quality survey and know the opinion of your customers
Loyalty your customers by sending personalized discount coupons.
Automate Marketing Campaigns and automatically gain loyalty
Generate QR codes completely free of charge from any URL.
Crea landing pages gracias a nuestro editor de landings y envíelas por SMS, Email o usela como desee.
Generate a WhatsAPP web chat for your website compatible with all platforms
Envíe SMS desde su Software con nuestra API
Send Certified SMS, check delivery status and download certificates using our API.
Realice llamadas de forma automática desde su Software
Send and automate the sending of emails through API, connect your software with Email Marketing
Connect with your customers using WhatsAPP through API
Manage the Chat system from API. Access or reply to conversations from our API.
Optimally managing reservations in a hotel organization is essential for the quality of the customer's stay as well as to avoid economic losses in the company. Practically all hotels have a management software that helps the correct organization of all processes related to reservations and customer service. This type of software integrates communication channels with customers such as: SMS, Email and more recently WhatsApp. WhatsApp Business for hotels has become a very useful tool for reservations and customer service communications.
It is a channel dedicated to transactional use, i.e. sending information of an informative nature after a customer request.
First of all, to access the WhatsApp Business service it is necessary to request access to its API. To do this, you must verify your business in Meta (Facebook) Business Suite. Please note that your business must adhere to WhatsApp's business policies.
WhatsApp Business for hotels is a transactional app, i.e. it consists of information sent after an specific request from the user. It is not allowed to use the app for advertising or promotional purposes, otherwise WhatsApp will close your account. Likewise, it is not allowed to send bulk messaging. So you may be wondering: What can I do with WhatsApp Business?
WhatsApp Business API only allows sending predefined templates validated by WhatsApp's own system. If it is the hotel that initiates the conversation with the customer, it will be the latter who will have to give prior consent to receive messages (opt-in). On the other hand, when it is the customer who is the first to contact the hotel, it is not necessary to activate permission.
These messages consist of notifications addressed to support or customer service and may include:
That said, WhatsApp Business allows you to do the following:
The most popular app allows you to perform the following tasks:
WhatsApp Business for hotels is a really efficient app. In the same way, there are other digital channels that can complement each other in communication with customers. Making use of several channels will help us to expand coverage and effectiveness. Some of these channels are:
SMS: Text messages are really necessary when it comes to sending booking confirmations. There are still people who do not have smartphones or are not even WhatsApp users, that is why we should not overlook this channel. Sending a confirmation by SMS and WhatsApp simultaneously guarantees us that the client receives the specific message.
Email: This is a channel that cannot be missed in transactional communications for hotels. In this industry, it is really useful to send invoices to the customer's email, as well as post-stay quality surveys. This will help us to obtain positive feedback from customers and thus to know the opinions and ratings of our customers. Another interesting use is to send promotions with offers to a premium customer.
Automated voice calls: This is a channel that makes it possible to send a message played in the form of an automatic call, both to landlines and cell phones. This channel can complement communications for customer service management.
Having the WhatsApp Business in hotel management and communication will help you to improve the agenda and engagement with customers. In addition, complementing communication with other channels will strengthen the capabilities of the organization.
At Afilnet we work hand in hand with hotels helping them to improve B2C communications. If you are interested in implementing the WhatsApp Business channel for hotels, visit our website and contact us.